FAQs

Your security is our top priority. That's why one component of your backup is stored offline in Hardware Security Modules (HSMs) during the card's manufacturing, while the other component is under your control in a Zero-Knowledge, open-source software-based Vault.

Only the user has access to their Zero-Knowledge Vault and can initiate the recovery process by requesting a new card. This requires access to their email and mobile phone. The keys are always generated on the secure element of the card and cannot be extracted in any way. Your keys are completely private and solely yours. Even if eSignus is potentially requested by a government or law enforcement to do so, we at eSignus can not recover anything.

As easy as installing a new HASHWallet Manager App on your new phone. Once installed, identify yourself with your email or phone number, and your HASHWallet Manager is back. Now add your HASHWallet Link cards, and you will have the same configuration as before, at least as the last upload to the eSignus Backup Center. It is no more than 5 minutes.

Go to Settings->Backup center. Click over your email address, and you can change it.

If there is no HASHWallet Link card on your portfolio all is done, but if you have activated a card you will need to confirm with any of your cards.

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